All travelers are required to have comprehensive travel insurance covering medical emergencies, accidents, emergency evacuation, and trip cancellations during their journey in Kyrgyzstan.

Mars Travelstan is not responsible for expenses that are not covered by the traveler’s personal insurance policy.

Travelers are responsible for ensuring they are physically prepared for the selected tour activities, including trekking, horseback riding, high-altitude travel, and remote mountain expeditions.

Please inform us in advance about any medical conditions, allergies, dietary requirements, or physical limitations before the tour begins.

Mars Travelstan and its partners take all reasonable measures to ensure safety, comfort, and high-quality travel services throughout the journey.

However, we are not liable for delays, injuries, losses, damages, or itinerary changes caused by weather conditions, natural disasters, political situations, border restrictions, or circumstances beyond our operational control.

Our liability is limited to the value of the booked travel services.

Travelers are fully responsible for ensuring they possess valid passports, visas, permits, and other required travel documents before entering Kyrgyzstan.

Mars Travelstan can provide visa guidance and pre-arrival travel assistance; however, visa approvals remain solely at the discretion of the relevant authorities.

We kindly ask all travelers to respect local customs, cultural traditions, nature, wildlife, and fellow travelers throughout the journey.

Mars Travelstan reserves the right to remove participants from the tour without refund in cases of dangerous, disruptive, illegal, or disrespectful behavior.

If you experience any issue during the tour, please inform your guide or tour manager immediately so we can resolve it on the spot.

Formal complaints can be submitted in writing within 7 days after the tour ends.