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Mars Travelstan is a local Destination Management Company (DMC) based in Kyrgyzstan providing private tours, expeditions, transportation, and travel logistics services.
By booking any service with Mars Travelstan, travelers acknowledge and agree to the booking terms, conditions, and travel policies outlined below.
📧 Email: marstravelstan@gmail.com
📞 Phone / WhatsApp: +996755080395
🌐 Website: marstravelstan.com
  • 🛡 TRAVEL INSURANCE
    All travelers are required to have comprehensive travel insurance covering medical emergencies, accidents, emergency evacuation, and trip cancellations during their journey in Kyrgyzstan.

    Mars Travelstan is not responsible for expenses that are not covered by the traveler’s personal insurance policy.
  • HEALTH & FITNESS
    Travelers are responsible for ensuring they are physically prepared for the selected tour activities, including trekking, horseback riding, high-altitude travel, and remote mountain expeditions.

    Please inform us in advance about any medical conditions, allergies, dietary requirements, or physical limitations before the tour begins.
  • LIABILITY
    Mars Travelstan and its partners take all reasonable measures to ensure safety, comfort, and high-quality travel services throughout the journey.

    However, we are not liable for delays, injuries, losses, damages, or itinerary changes caused by weather conditions, natural disasters, political situations, border restrictions, or circumstances beyond our operational control.

    Our liability is limited to the value of the booked travel services.
  • VISAS & TRAVEL DOCUMENTS
    Travelers are fully responsible for ensuring they possess valid passports, visas, permits, and other required travel documents before entering Kyrgyzstan.

    Mars Travelstan can provide visa guidance and pre-arrival travel assistance; however, visa approvals remain solely at the discretion of the relevant authorities.
💳 BOOKING & PAYMENT
To confirm your booking, a deposit of 30% of the total tour cost is required.
The deposit secures your reservation, accommodations, transportation, and travel logistics arrangements.
The remaining balance must be paid at least 14 days before the tour begins, unless otherwise agreed.
For custom expeditions or large group tours, alternative payment arrangements may be discussed individually.
We accept payments via bank transfer, cash (USD, EUR, KGS), or secure online payment systems.
Bank transfer fees or international transaction charges are the responsibility of the traveler unless otherwise agreed.
Once we receive your deposit, you will receive written confirmation and all essential tour details.
This includes your itinerary, accommodation information, transportation details, and pre-arrival travel assistance.
❌ Cancellation & Refund Policy
  • If you cancel your booking, the following fees apply:
    • 30+ days before tour start: Full refund minus deposit.
    • 15–29 days before tour start: 50% refund.
    • Less than 14 days before tour start: No refund.
  • If Mars Travel cancels a tour (for example, due to safety, weather, or unforeseen conditions),
    You will receive a full refund or be offered an alternative tour of equal value.
  • CHANGES TO ITINERARY
    Mars Travel reserves the right to make minor adjustments to the itinerary if necessary for safety, weather conditions, or logistical reasons.
    We always try to maintain the original route and activities, and we will inform guests of any significant changes as early as possible.
  • Behavior & Responsibility
    We kindly ask all travelers to respect local customs, cultural traditions, nature, wildlife, and fellow travelers throughout the journey.

    Mars Travelstan reserves the right to remove participants from the tour without refund in cases of dangerous, disruptive, illegal, or disrespectful behavior.
  • COMPLAINTS
    If you experience any issue during the tour, please inform your guide or tour manager immediately so we can resolve it on the spot.

    Formal complaints can be submitted in writing within 7 days after the tour ends.
🔒 Privacy Policy & Personal Data Protection 🔐
We respect and protect the privacy of all travelers, partners, and website visitors. We collect only the information necessary to provide secure, professional, and personalized travel services in Kyrgyzstan.
  • 📋 What We Collect
    We may collect:
    • Name, nationality, birth date
    • Contact details (email, phone)
    • Passport data (for permits or border zones)
    • Payment information (securely processed)
    • Preferences (dietary, health info)
    • Website analytics (cookies, usage data)
  • 🎯 How We Use Your Data
    • To process your booking and payments
    • To contact you before and during your trip
    • To organize accommodations, transport, guides
    • To improve our services and website
    To send updates or offers (only if you subscribe)
  • 🤝 Data Sharing
    We share your data only with trusted partners directly involved in your tour (hotels, drivers, local guides).
    We never sell or rent your personal information.
  • 🧱 Data Protection
    We use secure systems, passwords, and limited access to protect your data.
    All online payments are processed through secure, encrypted gateways.
  • 🍪 Cookies
    Our website uses cookies to improve your browsing experience.
    You can disable cookies anytime in your browser settings.
  • ⚙️ Your Rights
    You can:
    • Request to view, edit, or delete your personal data
    • Unsubscribe from marketing emails anytime
GOVERNING LAW
These Terms and Conditions are governed by the laws of the Kyrgyz Republic.
Any disputes will be settled under Kyrgyz jurisdiction.